Shipping Policy

Shipping Policy

Free Shipping

Orders over $100 qualify for free standard shipping. Any available shipping methods, charges, and estimated delivery dates are shown at checkout.

Order Processing

Most orders are prepared within 1–3 business days, excluding weekends and holidays. During promotions, severe weather, or unusually high order volume, processing may take longer.

Delivery Estimates and Tracking

Standard carrier transit is typically 3–7 business days after the carrier accepts the package, but delivery dates are estimates and are not guaranteed. When tracking is available, it will be sent to the email or phone number provided at checkout.

Shipping Destinations

We ship only to destinations accepted by our checkout. Product availability may vary by destination because hemp-product rules differ. Customers are responsible for providing an accurate, complete, and lawful delivery address.

Address Changes

Contact us immediately if an address is wrong. We will try to help, but we cannot guarantee a change after an order has entered fulfillment or been accepted by the carrier.

Damaged, Incorrect, or Missing Packages

Contact trinity@catchsomerelief.com as soon as possible and within seven calendar days of delivery or the expected delivery date. Include your order number and photos of damaged packaging or an incorrect item. For a package marked delivered but not received, first check the delivery location, household members, nearby neighbors, and the carrier's tracking details; then contact us so we can help investigate.

Carrier Delays

Catch Some Relief is not responsible for delays caused by carriers, weather, incorrect addresses, or events outside our control, but we will make a reasonable effort to help resolve delivery problems.

Questions? Email trinity@catchsomerelief.com or call (770) 875-6508.